MetaCRM is now live on Mantle Network: Elevating Customer Service in Web3

Mantle Network has now officially integrated MetaCRM multi-widget and Discord customer service system, bringing fast, seamless and AI-powered support to all users on Mantle Network. With this integration, MetaCRM is poised to serve Mantle Network’s impressive ecosystem, which boasts $1.2 billion in total value locked (TVL) and 2.7 million unique addresses data as of July 3rd.

Users can now reach moderators directly on its official websites and Discord server bots to receive swift resolutions within minutes through the MetaCRM widget and bots. (More websites will be integrating soon)

Tailored Customer Service for the Booming Web3 Ecosystem

Mantle is one of the fastest growing Layer 2 scaling solutions built on top of Ethereum. Utilizing a modular architecture that integrates optimistic rollups with advanced data availability solutions, Mantle Network provides enhanced security, reduced gas fees, and improved transaction throughput. This makes it an ideal platform for developers and users looking for efficient, low-cost environments to deploy and experiment with smart contracts and web3 applications.

As of July 3rd, 2024, according to L2 Beat the Total Value Locked on the Mantle network stands at $1.2B, securing the 7th position among all L2 with a remarkable +60% change over the past month. Mantle’s recent LSP journey campaign, Methamorphosis and ecosystem campaign with Vertex indicates a promising trajectory for the ecosystem and community, evident in the consistent growth of TVL, dApps, and the number of active wallets.

How could Mantle evolve with MetaCRM?

With MetaCRM’s comprehensive suite of CRM and marketing solutions, tickets from all widgets and support channels are aggregated into MetaCRM’s back-end portal. Moderators can easily tier and tag valuable on-chain users without switching applications, improving service efficiency and flexibility. Mantle Network now accesses detailed customer service performance metrics to gauge service quality and moderator ratings, manage multiple support channels, and ensure top-tier service across all DApps.

MetaCRM offers two core products: MetaCRM for Service and MetaCRM for Marketing. These tools cover the entire customer journey, providing invaluable support for projects on Mantle Network at every stage.

MetaCRM for Service: Designed to enhance customer support, this tool provides personalized service based on a user’s on-chain activity. It features an AI-powered support workflow, a unified ticketing system, and will easily integrate 3rd party platforms like GitHub, Jira or Linear.
MetaCRM for Marketing: This solution allows projects to track marketing campaign performance through attribution links and execute targeted strategies via Web Push notifications. Upcoming updates will expand support to additional Web2 channels, such as emails and Discord DMs.

MetaCRM aims to help projects and developers like you to understand your users better through comprehensive services tailored to their unique needs. This partnership underscores our dedication to delivering exceptional customer experiences and fostering innovation in the blockchain space.

Get ready for a wave of new solutions coming your way with MetaCRM. We’re thrilled to keep you in the loop on our latest advancements and improvements! Schedule a demo with us to learn more about MetaCRM and discover how our solutions can elevate your Web3 business!

About Mantle

Mantle is a Layer 2 blockchain that employs a modular architecture design. By being a modular blockchain, it is able to outsource core functions of blockchain operation (execution, consensus, settlement, data availability) on specialized layers.

About MetaCRM

MetaCRM empowers Web3 businesses with a comprehensive AI-driven CRM + On-chain Marketing suite designed for the unique challenges of the decentralized ecosystem. Available on 17 chains ($88B in TVL), MetaCRM is adopted by 50+ projects including Curve, Kelp DAO, Manta, Mantle, and Magpie. Investors including Blockchain FF, Red Building Capital, Cherubic VC, Mr Block and Ondine Capital.

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